100
Incident Created
100
Investigated
87
Resolved
2
Escalated to IR
11
Pending (IR: 0 | L1: 0)
110
Total Active
Severity Distribution
All incidents (L1 + IR)
BAU SLA and Verdict
MTTA
Mean Time to Assignment (all incidents: L1 + IR)
MTTR
Mean Time to Resolve (all incidents: L1 + IR)
Verdict
Incident Verdict (Closed by L1 + IR)
Incident Type | Active vs Closed
All incidents (L1 + IR)
Team Utilization | Investigated vs Closed
Breakdown by Assigned Team (L1 vs IR)
Overall Active Incidents
Ageing (Active incidents: L1 + IR) | Total: 0 | IR: 0 | L1: 0